Multi-domain case-based module for customer support
نویسندگان
چکیده
Technology Management Centres provide technological and customer support services for private or public organisations. Commonly, these centres offer support using a helpdesk software that facilitates the work of their operators. In this paper, a CBR module that acts as a solution recommender for customer support environments is presented. The CBR module is flexible and multi-domain, in order to be easily integrable with any existing helpdesk software in the company.
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عنوان ژورنال:
- Expert Syst. Appl.
دوره 36 شماره
صفحات -
تاریخ انتشار 2009